MNP stands for mobile number portability, this allows a customer to switch to a Tone Wow SIM card while keeping their existing phone number. Before you can proceed to registration, there are a few conditions that have to be met. These are:
Check the IC or Passport Number Registered Under The Existing Phone NumberHere are the most accurate ways to check the true owner of an existing phone number before you submit your port-in/MNP request. Celcom
Maxis
Digi
U Mobile
redONE
XOX/ ONEXOX
Tune Talk
Time to Start The Registration ProcessTo register a Tone Wow SIM card you will need to download the myWOW app from the Google Play Store or the Apple Play Store. If you have not done so, click here.
How to reply to the confirmation SMSAfter registration, the old telecommunication company will send a confirmation SMS to the phone number that your customer intends to keep. Ensure that your customer replies within the time that is determined in the message. After 60 minutes, if your customer still hasn’t received a confirmation SMS, please send a SMS manually using the format specified below. Maxis Type YES to 20025 U Mobile Type YES to 28138 Celcom Type PortOut Yes <phone number> to 28882 XOX Type YES to 20002 Tune Talk Type Y to 2233 redONE Type MNP YES to 23388 Yoodo Please check for a confirmation email. How to Check Your MNP Status
Why Your MNP/ Port-In Request Was Rejected Check your reject code here: SP10- Incorrect new IC number Resolution: Check the owner of the phone number’s IC number details with the pre-existing service provider. Correct the problem and resubmit the MNP request. SP11- Incorrect old IC number. Resolution: Check the IC number details associated the phone number with the pre-existing service provider. Correct the problem and resubmit the MNP request. SP12- Incorrect police/ soldier ID number. Resolution: Check the police or soldier ID number associated with the phone number with the pre-existing service provider. Correct the problem and resubmit the MNP request. SP13- Incorrect passport number. Resolution: Check the passport number registered under the phone number with the pre-existing service provider. Take note that passports are renewed every few years so the phone number may be registered under an old passport number. Correct the problem and resubmit the MNP request. SP51- Phone number still has a contract with the pre-existing service provider. Resolution: Check with the pre-existing service provider if there is a contract still tied to the phone number. The customer has to cancel the contract with the service provider. Once that is completed, resubmit the MNP request. SP52- Phone number has overdue debt. Resolution: The customer has to settle all debt that is overdue with the pre-existing service provider. When the account is clear of all debt, please resubmit the MNP request. SP54- The phone number you submitted the MNP request for is not from the donor/ telecommunications company that was registered. The customer has to check with the pre-existing service provider if the phone number is indeed registered with them. After getting clarification, resubmit the MNP request with the correct service provider. SP55- Phone number is out of service. Resolution: The customer has to make sure that their phone number is still active and valid before making a MNP request. If the phone number is no longer in service, it cannot be used again. SP56- The phone number is the main account holder and is the principle line to other supplementary lines. Resolution: The principle line holder has to contact the pre-existing service provider and cancel the supplementary lines, then one of the phone numbers in the supplementary line has to re-register as the principle line holder. After this process is successful, the MNP request can be resubmitted. SP57- The phone number is a supplementary line another main account number and is under another primary line. Resolution: The supplementary line holder has to reregister as a primary account holder with the pre-existing service provider. After this process is completed, the MNP request can be resubmitted. SP58- Some or all of the number are not owned by the customer or main company. Resolution: The user of the supplementary line has to reregister as a primary subscriber or an individual user with the pre-existing service provider. Once the process is completed, the request to port-in the number to a Tone Wow SIM card can be resubmitted. SP59- Credit limit exceeded. Resolution: Ensure that the credit limit determined by the pre-existing service provider is adhered to. Your MNP request can be resubmitted after that is resolved. SP61- The phone number has been disconnected temporarily or suspended. Resolution: Ask your customer to check the status of their phone number with their pre-existing service provider. Ensure that the number is still active and is connected to the network provider before requesting to move the phone number again. SP71- Customer failed to respond to the confirmation SMS to port out the number within the allocated time. Resolution: Resubmit the MNP request and ensure that your customer replies to the SMS within 30 minutes of receiving it. SP72- Customer replied no to the confirmation SMS sent by the pre-existing service provider. Resolution: Resubmit the MNP request and reply to the confirmation SMS correctly. Congratulations on successfully registering for MNP with a new Tone Wow SIM card!
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AuthorAllyssa Chin, 21 year old entrepreneur that specializes in SEO and online marketing. Just looking to learn and grow together! ArchivesCategories |